Returns & Exchanges

At Miseno, we stand behind the craftsmanship of our luxury home fixtures and offer a 30-day return window for items in their original packaging. We strive to ensure every piece fits perfectly in your home, providing a seamless return process for your peace of mind.

Return Process

• 1.
  Initiate Your Request

  Log into your account and select the order containing the item you wish to return to receive a Return Goods Authorization (RGA) number.

• 2.
  Prepare the Package

  Carefully pack the item in its original manufacturer's packaging, ensuring all installation hardware and manuals are included to avoid restocking fees.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to the exterior of the box and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned fixture, we will issue a refund to your original payment method within 5 to 7 business days.